Scope of Technical Support
Outside the Scope of Technical Support
| Unsupported Requests | Who to Contact |
|---|---|
In-depth BSOD or kernel panic troubleshooting | The system manufacturer |
Hardware installation | A local computer technician |
Overclocking | A local computer technician |
Resolving heat issues | The system manufacturer |
Major OS updates | |
Troubleshooting specific router settings or malfunctions | The router's manufacturer |
Troubleshooting specific firewall or antivirus settings | The software manufacturer |
Advanced service pack installation troubleshooting or BIOS updates | The system manufacturer |
Performing a system restore or running third party defrag tools | The system manufacturer or a local computer technician |
Recommending specific hardware replacement items to meet system requirements | The system manufacturer or a local computer technician |
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