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Troubleshooting Installation and Patching

If currently patching or undergoing maintenance there might be a known issue affecting all players. Follow our Discord, for information on any ongoing issues.
  1. 1.
    Update or temporarily uninstall any security programs, which may mistakenly identify the login module as a security threat.
  2. 2.
    If you're using a wireless connection, optimize your internet connection to rule out a connection issue.
  3. 3.
    Update your drivers and operating system to resolve any compatibility issues.
  4. 4.
    Try creating a new administrator account to resolve permissions issues.
Advanced Troubleshooting
  1. 1.
    Disable any proxies that may interfere with the login module.
  2. 2.
    If you're using a VPN, try removing it.
  3. 3.
    Run a security scan to remove any viruses or malware infections.
  4. 4.
    Uninstalling and reinstalling the launcher may resolve rare start-up issues.
Tried everything here?
If you have tried these steps and still require assistance, please contact us.