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Troubleshooting Installation and Patching

If currently patching or undergoing maintenance there might be a known issue affecting all players. Follow our Discord, for information on any ongoing issues.
  1. 1.
    ​Update or temporarily uninstall any security programs, which may mistakenly identify the login module as a security threat.
  2. 2.
    If you're using a wireless connection, optimize your internet connection to rule out a connection issue.
  3. 3.
    ​Update your drivers and operating system to resolve any compatibility issues.
  4. 4.
    Try creating a new administrator account to resolve permissions issues.
Advanced Troubleshooting
  1. 1.
    ​Disable any proxies that may interfere with the login module.
  2. 2.
    If you're using a VPN, try removing it.
  3. 3.
    ​Run a security scan to remove any viruses or malware infections.
  4. 4.
    ​Uninstalling and reinstalling the launcher may resolve rare start-up issues.
  5. 5.
    ​Uninstall and reinstall your game.
Tried everything here?
If you have tried these steps and still require assistance, please contact us.
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Last modified 1yr ago