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Scope of Technical Support

Outside the Scope of Technical Support

Unsupported Requests
Who to Contact
In-depth BSOD or kernel panic troubleshooting
The system manufacturer
Hardware installation
A local computer technician
Overclocking
A local computer technician
Resolving heat issues
The system manufacturer
Major OS updates
Windows
Troubleshooting specific router settings or malfunctions
The router's manufacturer
Troubleshooting specific firewall or antivirus settings
The software manufacturer
Advanced service pack installation troubleshooting or BIOS updates
The system manufacturer
Performing a system restore or running third party defrag tools
The system manufacturer or a local computer technician
Recommending specific hardware replacement items to meet system requirements
The system manufacturer or a local computer technician