Support Hub
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  • Welcome!
  • Payment
    • Common problems with payments
      • Credit Card Charged for Failed Order
      • Charged for the Same Order More Than Once
      • Solutions to Common Payment Issues
        • Unauthorized Charge
        • Strong Customer Authentication
      • Chargeback Repayment Options
      • What Is a CVV Code?
  • Game client and Launcher
    • Downloading files
    • Installing Innadril Launcher
    • Trouble starting the game
      • My launcher does not update game and does not start the game/can't change language
      • File repair process has failed
  • Account and application
    • Creating a New Administrator Account
      • Windows 7
      • Windows 10
    • Received Password Reset Email But Didn't Request It
      • Cannot Log in After Password Reset
      • Running a Virus Scan
    • Troubleshooting Installation and Patching
      • Troubleshooting Security Applications
        • Security Software
      • Updating Your Drivers and Operating System
        • Video Card Drivers
        • Network Card Drivers
        • Sound Card Drivers
        • Motherboard Chipset Updates
        • Windows OS Updates
    • Scope of Technical Support
  • Disconnects
    • Optimizing Your Internet Connection
      • Bypassing the Router
      • Running a Traceroute
      • Running a Pathping
        • Analyzing A Pathping
      • Disabling Proxy Settings
  • Rules
    • Social Media and Chats rules of conduct
      • Can't Post on Forums
    • In-Game rules of conduct
    • User agreement
      • 1. Definitions
      • 2. Subject of the Agreement
      • 3. Terms for entry of the Agreement into a force.
      • 4. Rights and Obligations of the Parties
        • 4.1 User Rights
        • 4.2 User Obligations
        • 4.3 User does not have the right to:
        • 4.4 Operator Rights
        • 4.5 Operator Obligations
        • 4.6 Limitation of liability of the Operator
        • 4.7 The Operator does not guarantee:
        • 4.8 Account Penalty Policy
      • 5. Privacy and Security
      • 6. Additional Paid Services
      • 7. Refund Return Cancellation Policy
      • 8. Disclaimer of Warranties
      • 9. Additional Provisions
  • World Trade Rules
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  • Welcome to the Innadril Essence Support Hub. Here you will find everything related to common questions as well as issues faced by players.
  • Still need help?

Welcome!

Welcome to the Innadril Essence Support Hub. Here you will find everything related to common questions as well as issues faced by players.

Take a look at the following popular topics:

• Trouble topping up your balance?

• Got an issue with the launcher or the game?

• Getting disconnected?

• Read our Rules of Conduct and our User Agreement

Still need help?

If none of the articles available here are of any help, please submit a detailed support ticket via the Support system under the Account Panel.

NextCommon problems with payments

Last updated 1 year ago

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